Let us manage and monitor your Domino infrastructure, giving you more time to do business.
ID Scandinavia delivers support and monitoring services for your Notes and Domino infrastructure. The services are regulated through Service Level Agreements based on the ITIL framework. Typically we can give you guarantee on response time, fix time and up time, all depended on your business requirements.
We will monitor your Notes applications on the highest level, meaning you are able to detect and be pro active in respect of your users. Application management is a natural part of the service we provide. We are working closely with big actors like EDB Business Partner and Telecomputing.
As a customer of ID Scandinavia you will have access to service reports and your agreements through our portal.
We offer
- Cost control – fixed price
- Pro activity – monitoring services
- Easy access to competence – less dependent of internal competence
- Agreed Service level – you know what you get
Flexibility
Example of a service report:
